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├── Coursebook │ ├── 1. Positive energy email Part I-How to use positive words.pdf │ ├── 2. Positive energy email Part II-4 rules to make your email full of positive energy.pdf │ ├── 3. Does your email catch a cold Part I- 6 rules to help your email not catch a cold.pdf │ ├── 4. Does your email catch a cold Part II-6 rules to help your email not catch a cold.pdf │ ├── 5. Do you really know how to say thank you Part I-3 rules to make your thank-you sound warm and powerful.pdf │ ├── 6. Do you really know how to say thank you Part II-How to write excellent thank you message after interview.pdf │ ├── 7. Do you really know how to say thank you Part III-Heartfelt thank you letters sharing.pdf │ ├── 8. Effective feedback Part I-How to share positive feedback.pdf │ ├── 9. Effective feedback Part II-How to share constructive feedback-Dos.pdf │ ├── 10. Effective feedback Part III-How to share constructive feedback-DON'TS.pdf │ ├── 11. Introduction Part I-Pave the way to success-How to introduce others with care.pdf │ ├── 12. Introduction Part II-Pave the way to success-How to introduce yourself effectively.pdf │ ├── 13. Introduction Part III-Pave the way to success-How to present an attention-grabbing cover letter.pdf │ ├── 14. Say goodbye elegantly -How to write a warm farewell letter at job which nurtures new opportunities.pdf │ ├── 15. The art of apology Part I-How to apologize to superiors, peers and subordiantes.pdf │ ├── 16. The art of apology Part II-How to apologize to customers.pdf │ ├── 17. Angry Emails Handling Part I-How to handle angry emails from your company.pdf │ ├── 18. Angry Emails Handling Part II-How to handle angry emails from your customers.pdf │ ├── 19. Angry Emails Handling Part III-3 Steps to deal with angriest email of all angry emails.pdf │ ├── 20. Remind people without whining Part I-How to remind peers and superiors gently and effectively.pdf │ ├── 21. Remind people without whining Part II-How to remind customers without irritating them.pdf │ ├── 22. Share Bad News Part I-How to share bad news without co-workers.pdf │ ├── 23. Share Bad News Part II-How to share bad news with customers.pdf │ └── 24. Agree to disagree-How to disagree with people politely.pdf ├── Wise Email Writing 主课程 │ ├── 1. Positive energy email Part I-How to use positive expression.mp3 │ ├── 2. Positive energy email Part II-4 rules to make your email full of positive energy.mp3 │ ├── 3. Does your email catch a cold Part I- 6 rules to help your email not catch a cold.mp3 │ ├── 4. Does your email catch a cold Part II-6 rules to help your email not catch a cold.mp3 │ ├── 5. Do you really know how to say thank you Part I-3 rules to make your thank-you sound warm and powerful.mp3 │ ├── 6. Do you really know how to say thank you Part II-How to write excellent thank you message after interview(3).mp3 │ ├── 7. Do you really know how to say thank you Part III-Heartfelt thank you letters sharing.mp3 │ ├── 8. Effective feedback Part I-How to share positive feedback.mp3 │ ├── 9. Effective feedback Part II-How to share constructive feedback-DOS.mp3 │ ├── 10. Effective feedback Part III-How to share constructive feedback-DON'TS.mp3 │ ├── 11. Introduction Part I-Pave the way to success-How to introduce others with care.mp3 │ ├── 12. Introduction Part II-Pave the way to success-How to introduce yourself effectively.mp3 │ ├── 13. Introduction Part III-Pave the way to success-How to present an attention-grabbing cover letter.mp3 │ ├── 14. Say goodbye elegantly -How to write a warm farewell letter at job which nurtures new opportunities.mp3 │ ├── 15. The art of apology Part I-How to apologize to superiors, peers and subordinates.mp3 │ ├── 16. The art of apology Part II-How to apologize to customers.mp3 │ ├── 17. Angry emails handling Part I-How to handle angry emails from your company.mp3 │ ├── 18. Angry emails handling Part II-How to handle angry emails from your customers.mp3 │ ├── 19. Angry emails handling Part III-3 Steps to deal with angriest email of all angry emails.mp3 │ ├── 20. Remind people without whining Part I-How to remind peers and superiors gently and effectively.mp3 │ ├── 21. Remind people without whining Part II-How to remind customers without irritating them.mp3 │ ├── 22. Share bad news Part I-How to share bad news without co-workers.mp3 │ ├── 23. Share bad news Part II-How to share bad news with customers.mp3 │ └── 24. Agree to disagree-How to disagree with people politely.mp3 └── Instructions.txt